Downloadable Forms Help

I cannot open a form in PDF format. What can I do?


You need Adobe Reader 10 or higher to view and fill out forms in PDF format. Adobe Reader can be downloaded free from the Adobe website. It is available for Windows and Mac computers. More...


Opening PDF forms on our website


Some web browsers do not open PDF files in Adobe Reader because they use other software.


For example, if you are using Mozilla Firefox or Google Chrome you may see a message like the one below, and if you are using Safari on a Mac you may get a black screen when opening a PDF file.


 Error message Example

Error Message in Google Chrome. If you see this message you need to configure your browser to use the Adobe PDF Plug-In.


If you have problems opening a PDF on our website you may need to do one or more of the following:


1. Update your web browser to the latest version


2. Download and open the file on your computer. More...


3. Configure your internet browser to use the Adobe PDF plug-in More...

  • Instructions for Firefox. More...
  • Instructions for Chrome. More...
  • Instructions for Internet Explorer. More...
  • Instructions for Apple Safari. More...



How to Download and Open PDF Files to Your Computer


1. Download the file


For PC Users

  • Right-click the link
  • Select “Save link as” or “Save target”
  • Choose the location on your computer where you would like to save the file
  • Select “Save”


For Mac Users

  • Press the Control (ctrl) key and click on the link
  • When the option menu appears, choose “Download link to disk” or “Download Linked file”
  • Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location. 


2. Open the PDF on your computer


Find the file location where you saved the file in Step 1 above

  • Right click on the PDF
  • Select “Open with”
  • Select “Choose program”
  • Select “Adobe Acrobat Reader”
  • Make sure to check the box that says “Always use this program to open these files”
  • Select “OK”



How to Configure Your Browser to Use the Adobe PDF Plug-In 


Firefox Logo





  • Open Firefox
  • Open “Options” menu
  • Select the “Applications” tab
  • Select a relevant content type from the Content Type column
  • In the Action column, select an application to open the PDF. For example, to use the Acrobat plug-in within the browser, choose “Use Adobe Acrobat (in Firefox)” for PC users. For Mac users select the “Use Adobe Acrobat NPAPI Plug-In” in the Action column




On a PC Select the “Use Adobe Acrobat (in Firefox) to open PDFs in the browser. Selecting “Use Adobe Reader” will download PDF files to your computer and open them in Adobe Reader rather than within the browser.



Google Chrome Logo




  • Open Chrome
  • In the address bar, type: chrome://plugins
  • Under “Chrome PDF Viewer” click “Disable”
  • Under “Adobe Reader Adobe PDF Plug-In for Firefox and Netscape” select “Enable”
  • Restart Chrome.


Chrome Example

Disable the Chrome PDF Viewer and Enable the Adobe Reader plug-in on Chrome


Internet Explorer Logo


Internet Explorer


  • Open Internet Explorer
  • Select “Tools”
  • Select “Manage Add-ons”
  • Under “Add-On Types” select “Toolbars and Extensions”
  • In the “Show” Menu, select “All Add-ons


Internet explorer ex 1

Select All Add-ons from the Show menu in the Manage Add-ons Dialog Box


  • In the list of add-ons, select “Adobe PDF Reader


Note: If you do not see the Adobe PDF Reader add-on, try the other options on the menu. For example, on some systems, the add-on appears when you select “Run Without Permission”


  • Click the “Enable” button to display PDF’s in the Browser.

 Internet explorer ex 2

Select Adobe PDF Reader, and click the Enable/Disable button


apple safari logo


Apple Safari


1. Make Acrobat or Reader the default viewer for PDFs:


  • In the Finder, select a PDF and select “File” then “Get Info”
  • Click the arrow net to “Open With” to expose the product menu
  • Choose either “Adobe Acrobat” or “Adobe Reader” from the application menu


 Apple Safari Ex 1

Choose Acrobat or Reader from the application menu.


  • Click the “Change All” button


Apple Safari Ex 2

Select "Change All" in the Open With panel


  • When asked if you want to change all similar documents, click “Continue"


2. Set Safari browser preferences


  • Open Safari
  • Select “Preferences”


Apple Safari Ex 3

In Safari, select "Preferences" from the Safari menu


  • In the Preferences window select the “Security” tab
  • Click on the “Website Settings” button under “Internet Plug-ins”


Apple Safari Ex 4

In the Security Tab click on the "Website Settings" button


  • Select “Adobe Reader” in the list of plug-ins
  • Under the option “When visiting other websites”, in the drop down list select “Allow Always”
  • Click “Done”


Apple Safari Ex 5

Select "Allow Always" to set the browser to use the Adobe Reader plugin to view PDFs


3. Disable the Adobe PDF Viewer Plug-In


Note: you must have root user privileges to change the Safari plug-ins. To display PDFs using the Safari PDF viewer, you must disable the Adobe PDF Viewer.


  • Close Safari
  • Log in as the root user. The root user privileges aren`t enabled by default because the root user can change system files. For more information visit the Apple support website pages:


"Enabling and using the "root" user in Mac OS X" More...


"OS X Mountain Lion: Enable and disable the root user" More...


  • Select “Go” then “`Go to Folder”


Apple Safari Ex 6

Select "Go to Folder" from the Go menu


  • Type /Library in the “Go to The Folder” field and click “Go"


Apple Safari Ex 7

Type /Library and click "Go"


  • Create a new folder in the Library folder, and name it Internet Plug-Ins Disabled


Apple Safari Ex 8


Create a new folder and name it Internet Plug-Ins Disabled


  • Open the Internet Plug-ins folder and move both the AdobePDFViewer.plugin and the AdobePDFViewerNPAPI.plugin into the new Internet Plug-ins Disabled folder


 Apple Safari Ex 9

Move both Adobe plugins to the Internet Plug-Ins Disabled folder you created in the previous step


Note: If both AdobePDFViewer plug-ins are still in the Internet Plug-ins folder, drag them now to the trash. You may be asked for your name and password.